TELUS Customer Service Representative (CSR) interview questions
based on 146 ratings - Updated Apr 14, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
65%
Applied online
Applied online
18%
In Person
In Person
9%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
2%
Recruiter
Recruiter
2%
Other
Other
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TELUS interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at TELUS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Other: 33%
Phone interview: 33%
Presentation: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TELUS (Burnaby, BC) in Nov 2018
Interview
get 10 minutes to introduce yourself and ask some questions about your old experiences, there was another guy with me in the interview, we introduced ourselves one by one. the lady was polite, and also asked us which department we want to work in.
1 day process, mostly the initial interview will be a computer knowledge test. culture introduction of the assisted countries and the head office. second half will be for the personal interview, job offer and contract signing.
I applied through an employee referral. I interviewed at TELUS (Taguig) in May 2016
Interview
It is a panel interview. You need to take the exam after. You need to pass the exam and after that if you pass. You will be endorse to specific department then you will be interviewed by an operations manager.