I applied through other source. The process took 6 days. I interviewed at TELUS (Las Vegas, NV) in Oct 2016
Interview
Show up. Get put in a room of 15-20 people. Log in to a computer. Technical test of basic questions: whats wifi, whats airplane mode, whats android, type an email to a customer. 15 questions or so. Very easy if you are familiar with smartphones. Typing test. 35wpm of higher. They will let you retake it over and over until you can pass. A stupid old grammer test. From like the 90's. Then your interview. Very non personal. Where do you work? Whats wifi? Role play... of an upset customer? Can you work all shifts? Less than 5 minutes, your told your hired. Sign all these papers. NO OFFER LETTER. Dont know what the job is or for who. You can ask many questions and the answer is: you'll find out on your first day. When is my first day? Answer: we will email you. They assume you accept because they dont ask you if you will take it. Then you look around and see you overdressed as a professional because some of the people who also came in and got hired... are wearing tore up jeans, flip flops, house shoes! So be prepared for just a paycheck while you find a real job. And if you fail the drug test.. guess what? You can retake it!
Behavioural and technical questions were asked. It was an in-person interview with 2 company employees - managerial level. Took about at least 30 minutes long. Expect a response back within 2 weeks
Interview questions [1]
Question 1
Describe a time you were able to solve a very complex or challenge issue for an upset client?
1. Applicant Data Sheet and Resume Submission
2. Initial Interview (Basic and Company Questions) - HR
3. Examination
3.1. Typing Test (at least 35 wpm)
3.2. Grammar and Communication Assessment
3.3. Technical (Account Specific Exam)
4. Final Interview (Behavioral and Situational Questions) - Operations Manager
5. HR Orientation and Contract Signing
Interview questions [1]
Question 1
Tell me something about yourself.
What are your strengths and weaknesses?
How do you see yourself five years from now?
Why should we hire you?
Why do you want to work in a call center?
What is a call center agent?
What do you know about the company?
How would you handle an irate customer?
Do you have any questions for me?
The process took 2 weeks. I interviewed at TELUS (Las Vegas, NV) in Sep 2017
Interview
The phone interview was first for me, Lindsay was sooo down to earth but I could tell she was stern. The phone interview was great. I got invited to the interview the next day, I took an assessment, fairly easy. The actual interview was by two managers. They asked "tell me about a time" questions and two role plays. It went well enough I got offered a position and I accepted overall excellent experience
Interview questions [1]
Question 1
Tell me about a time your integrity was challenged?
