Hi there, Thanks for taking the time to leave a review, and for your time and commitment during our recruitment process. I'm glad you found us friendly, we care to make that impression with all candidates. In terms of your other comments, it is a thorough process with incredibly high standards. The reason it is this way, is because we are unlike most other organisations that look after customers. It is a tough role where good numerical skills are key to delivering excellent customer service. Working through some of our innovative tariffs and billing systems needs a level of numeracy that we test during the process. Personally, I'm sad you found it overwhelming and I'll take time to reflect on this. The team and I wish you the very best with whatever you go on to do next. Kind regards, James Doyle Head of Talent, Culture & Space