I applied online. The process took 4 weeks. I interviewed at Octopus Energy in Nov 2020
Interview
1. Submit covering letter and CV
2. Telephone interview
3. Skype interview
4. Psychometric tests
5. Discovery Day
The Discovery Day was the best recruitment event I have ever attended. It's fun, engaging and relaxed, it consists of group tasks and an individual interview. Everyone at Octopus is friendly and supportive. It was conducted over zoom and this worked really well. Everything was so well organised and the interview felt like a normal conversation. To do well here I would reccomend researching Octopus Energy thoroughly.
Aasimah at Instant Impact was always polite, friendly and quick to respond to emails. The prep call she did with me before the Discovery Day was very helpful. A thank you to Sophie at Instant too who was also a great help.
Interview questions [1]
Question 1
Questions regarding difficult customers, going above and beyond, motivation and self development.
I applied online. The process took 4 weeks. I interviewed at Octopus Energy (Birmingham, Inglaterra) in Aug 2023
Interview
I Interviewed for the Digi Ops role. I didn't recieve the same level of interaction from my person at instant impact but did feel like they were attentive. Quite a lengthy process and as others have said its important to schedule around work commitments, I had to take time off to complete certain stages. Discovery day is really nice, getting to know potential colleagues was fun and the exercises made it so we can all show the best part of ourselves in out groups.
Interview questions [1]
Question 1
Can you tell me a time when you went above and beyond for a customer?
I applied online. The process took 2 weeks. I interviewed at Octopus Energy (Dudley, England) in Jul 2023
Interview
Always kept up to date on the next stages, the recruitment team were kind and helpful and provide lots of helpful information for your research as long as you do your research you will do great. The Discovery Day you meet lots of different people and get to do a couple group activities based on real customer service and invent a new product/ service or partnership then after this you’ll do a one on one interview if you pass this stage you have a final 30 minute chat - everyone is so lovely and encouraging throughout every stage.
Interview questions [1]
Question 1
Describe a time you have dealt with a difficult customer?
I interviewed at Octopus Energy (Londres, Inglaterra)
Interview
There was an initial phone conversation to gauge your knowledge of the company, followed by a discovery day to build more on this and meet your prospective team members. You also get to meet other employees from Octopus and learn more about the company. It was really engaging and you are given room to completely be yourself