The company really focuses on hiring people with outgoing personalities. It's specialty retail so that makes sense. The second most important quality is time management, and organization. This also makes a lot of sense since every position in the field for FXO is heavily tasked. Your overall appearance isn't a deal breaker, but each person in a panel interview will watch how many notes you take, and how quickly you move from those notes to asking probing questions. FedEx OpCo. prides itself on living the Purple Promise so having a fundamental understanding of experiential customer service is important.