Amazon Customer Service Associate interview questions

1)about yourself 2)what are you doing now 3)any description of argumnent with CSA etc

1. Why do you want to work at Amazon? 2. What strengths do u have that can help the company? 3. Are u interested in any future plans related to career,higher studies? 4. How will u handle a situation when a customer is yelling at u over the phone? how will u handle it? 5. Give me a situation where u hav exhibited ur leadership qualities. 6. Give me a situation where u hav taken ownership of a particular task ? 7. Are u comfortable with Night shifts,shift rotations?